FAQ’s
Do you ship globally?
Yes, we ship globally through Fedex and DHL.
Is Shipping Free of charge?
Shipping within India is offered free of charge.
International shipping Customers are responsible for paying Duties & Taxes to the shipping company upon delivery. Free shipping is not applicable for international
What is the estimated delivery time?
For ready products, the delivery time within India is typically 7 to 10 working days. However, if you've ordered Made-to-Order items, please expect a delivery window of 6 to 10 weeks.
International shipping usually takes between 10 to 25 working days
Do the listed prices on the website include all taxes?
Yes, for orders within India, the prices displayed on the website are inclusive of all taxes.
For international orders, duties and local taxes are not included in the listed prices. The additional charges will be determined based on the customs laws of the respective countries. Customers are required to pay these charges to our shipping partner at the time of delivery. For more details, please contact us at +91 9566195425 or via email info@indirug.com
I'm eager to check the status of my order. What is the best way to follow up?
To inquire about your order status, you can reach out to us through the following channels: Please contact us: +91 9566195425 or via email info@indirug.com
Is it possible to modify or cancel my order?
Yes, you can make changes to or cancel your order, provided the request is received before the order is dispatched. To initiate changes or cancellations, please contact us at +91 9566195425 or via email at info@indirug.com.
What is the return/exchange policy for online purchases within India?
For online purchases within India, items can be exchanged within 48 hours, excluding custom rugs. If the exchange is not due to a manufacturing defect, the customer is responsible for covering the shipping cost associated with the exchange.
What should I do if my rug is defective, damaged, or not the piece I ordered?
Every rug goes through stringent quality checks before it is dispatched. In the rare instance that your rug is defective or damaged, or if it doesn't match the piece you ordered, we have a swift resolution process in place. Upon receiving your rug, please take pictures of any damage and promptly email them to us at info@indirug.com along with your order ID. Our dedicated team will address the issue and work towards a resolution within 1 working day. Your satisfaction is our priority, and we appreciate your cooperation in resolving any concerns promptly.
What payment methods are accepted?
We offer various secure payment options, including: credit/debit card, cash wallets, internet banking, UPI through our payment gateway and you can also pay through Bank Transfer.
For More information, please contact at info@indirug.com
Can I request custom rugs or custom sizes of existing products from your company?
Yes, We welcome custom rug requests and can accommodate custom sizes for our existing products. Feel free to reach out to us with your requirements and ideas. You can share the details via email at info@indirug.com or contact us at +91 9566195425. We look forward to creating a personalized solution for you.
Is it possible for me to share a photo of my space and get a rug recommendation from you?
Absolutely! Feel free to send us a picture of your space to +91 9566195425 or info@indirug.com, and our team of design experts will provide you with the best rug recommendations.
Are the colors of the rugs accurately represented in the pictures on your website?
Yes, The images on our website faithfully depict the true colors of the rugs. However, please be aware that variations in screen resolution may cause slight discrepancies in shades compared to the actual rug. If you have any concerns or would like additional images, feel free to contact us at +91 9566195425 or via email at info@indirug.com.
How do I care for my rug?
Refer to our Rug Care Guide for detailed instructions on maintaining and cleaning your rug. General care includes regular vacuuming, rotating the rug, and addressing spills promptly.