Return & Exchange Policy
Eligibility Criteria:
At Indirug, we stand by the quality of our products. As such, all sales are final, and we do offer only exchanges on any purchases.
Manufacturing Defects:
In the rare instance that you receive a product with manufacturing defects, we request you to notify us promptly. Please send an email to info@indirug.com within 24 hours of receiving the goods, detailing the issue. We will gladly replace the defective item with another piece of the same product or similar option.
Return Process for Manufacturing Defects & Exchange:
- Notification: Notify us via email at info@indirug.com within 24 hours of receiving the goods, explaining the manufacturing defect.
- Verification: Our customer support team will review your case and guide you through the verification process.
- Replacement: Once the manufacturing defect is confirmed, we will arrange for the replacement of the item with a new one of the same product.
Logistics Cost:
Please note that the logistics cost and arrangement for sending the defective item or exchange back to our facility will be the responsibility of the customer. However, as a gesture of appreciation for your cooperation, we will reimburse the logistics cost to you. The reimbursement will be processed via your preferred payment gateway within 10 days of the defective item being received and replaced.
Additional Information:
We understand that each purchase is an investment, and we want you to be completely satisfied with your Indirug products. If you have any questions or concerns about our return and exchange policy, feel free to contact our customer support team at info@indirug.com. We are here to assist you and ensure your shopping experience with Indirug is enjoyable.
Bespoke Rugs, Thoughtfully Crafted
Indirug’s Custom Projects service transforms creative visions into one-of-a-kind rugs. Designed in collaboration with architects and interior designers, each piece is tailored in texture, color, and size to suit distinctive spaces. From luxury homes to boutique hotels, Indirug offers end-to-end execution with a focus on quality craftsmanship, sustainable materials, and artistic detail.
Our Factory
Custom Rug-Making Process
Here's a clear and concise breakdown of the custom rug-making process by Indirug, tailored for both commercial and residential spaces:
Step 1
Design Discovery
We begin with a detailed consultation to understand your space, style, and functional needs. Share your vision, and our team develops design concepts, color palettes, and materials tailored to your project.
Step 2
Sampling & Craftsmanship
Once the design is approved, we create a sample for your review. After confirmation, our skilled artisans begin handcrafting the rug using chosen techniques—ensuring quality, precision, and durability.
Step 3
Finishing & Delivery
Each rug undergoes careful finishing and quality checks. We then package and ship globally, with optional support for installation in large-scale commercial spaces.